If you ever face a problem with your site and are unable to rectify it, ask the web hosting company’s client service team to assist you to bring the site back online. A timely solution would be the perfect scenario, but a lot of hosting companies respond within 24 hours or even more, particularly if you are doing business with a hosting reseller. Even if the problem can be solved swiftly, your website may not function properly or it may not be available whatsoever for an extended stretch of time, so you may lose potential clients because it’s very unlikely that anybody will eagerly go back to a website that is out of order. That said, you ought to make sure not only that you can reach your hosting company, but also that they can answer and assist you in a timely fashion. If a web application update does not go as planned or if you delete something unintendedly, for instance, the site must be fixed swiftly so as to avoid elongated inaccessibility.

One-Hour Response Guarantee in Cloud Website Hosting

Our Linux cloud website hosting packages come bundled with a sixty-minute reply time guarantee, which implies that no matter what query or issue you might have, we’ll always be there to help you. In fact, it rarely takes more than 30 minutes to get an issue sorted out or a query answered, and this is valid for both pre-sales and technical matters. Our client service staff members will be at your disposal 24x7, even on weekends and holidays, which goes to say that you will obtain instant help whenever you need it. We understand how invaluable time can be, so by the time we respond to your support ticket or e-mail, we’ll have investigated the issue and, in case we haven’t resolved it, we’ll provide you with more info about what you have to do on your end – when the situation demands this. With our support services, you can be certain that there will be someone to assist you instantly, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer service team reps are available all the time and they will respond to any support ticket that you send through the web hosting Control Panel within no more than 1 hour. The response time is guaranteed irrespective of whether you have a generic query concerning your semi-dedicated server or you stumble upon some problem and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we’ll be there to assist you, as we’re available 7 days a week to take care of any billing, technical or general issue. If you contact us about anything that is within our capabilities, we’ll resolve it before we get back to you, so you will not have to wait around for hours or even days while the problem perseveres. In case there’s something that you have to do on your end, we will give you the required info – what possible solutions to try out, what steps to take, etc.