The client support that you will receive from your cloud website hosting supplier is very important, regardless if you have pre-sales questions and you're not a customer yet, or you've got a technical trouble with an existing account. Timely and accurate information regarding a question or an issue can save you a lot of time and efforts, not mentioning that this is generally an indicator that you are ordering from a real web hosting supplier not from some reseller. When you purchase a hosting account through a company that doesn't own its servers and it can't access them immediately, it's quite possible that you will wait for a couple of days so as to receive a reply to any kind of query, therefore your websites may stay offline for a long time. In comparison, a provider that offers different ways of communication and has a technical support staff available all the time will assist you to right away and help you decrease or completely avoid any downtime and potential losses.

24/7 Customer Support in Cloud Website Hosting

We provide you with 24/7 billing, customer and tech support for all of our Linux cloud website hosting packages. Even if you are not our customer yet and you have questions, we will help you right away and give you the necessary info, in order to give you the choice to make the very best decision when you acquire your new website hosting account. We're available at any time, including holidays and weekends, and we provide you with various ways of communication to get in touch with us - live chat, phone, e-mails and support tickets. For your benefit, we have multiple telephone numbers globally, so you will be able to call the one which is closer to you. The maximum response time for your email messages and your tickets is one hour. The regular response time is around 15-20 min, which means that you can forget about waiting for several days to get assistance for any kind of task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

All the semi-dedicated hosting that we provide include 24/7 customer and tech support, which means that regardless of what problem you experience, you can get in touch with us and we will help you at once. The guaranteed reply time for each email message or trouble ticket that you open via your Hepsia web hosting Control Panel is only 1 hour; typically the reply time hardly ever exceeds twenty minutes. Furthermore, we offer telephone support with several local numbers around the globe and a live chat, so you are able to get in touch with us and receive additional information about our solutions even if you do not have an account yet. We're able to assist you with any kind of question or an issue you have - payment methods, package specs, e-mail configuration, website hosting account settings, and many others. If you use our services, you won't ever have a situation where you need to wait for a few days to get a problem solved like you have to do with numerous other service providers.

24/7 Customer Support in VPS Hosting

Each and every virtual private server plan that we provide features 24/7 customer and technical support, therefore if you experience any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you're able to get in touch with us at any moment, even holidays and weekends. For your benefit, we offer different methods of communication - telephone support with several local numbers globally, live chat, email messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech matters because it'll be easier to track what is going on. The maximum warranted reply time for all of the email messages and tickets is one hour, but it rarely takes that long to receive help. If you acquire the Managed Services upgrade that we offer, our admins will also support you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour maximum response time warranty, you will benefit from lightning-fast support when you obtain a dedicated server through our company. Our customer and technical support teams are available 24/7/365, so if you open a ticket from your billing account or you send an e-mail message about any kind of issue with the server or the pre-installed software on it whatever the time of the day, you will get a reply within 1 hour, even during holidays. Our ticketing system is the perfect option when the issue in question requires a longer period of time to be resolved or if it has to be forwarded to our admins, as it's far more convenient to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you're able to call us or talk to a live representative through our chat service. If you include the Managed Services upgrade to the server plan, our admins will also help you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 too.