Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • We provide a sixty–minute response guarantee for any support ticket or email that you send to the client support team. We will quickly answer all the standard enquiries and forward the issue to our administrators in case additional assistance is required. If you make use of our Admin Services package, we will perform any of the included server administration services at a time that has been discussed with you preliminary.

  • Top quality support service

  • A Premium Client Care Service

  • Should you require assistance while using the Web Hosting Control Panel or with any of the apps that we’ve pre–installed on the dedicated hosting server on your behalf, you can contact the client support team at any moment through the ticketing system. Moreover, if you need help administering your server, you can make use of our Admin Services package, that includes weekly OS updates, problem troubleshooting and installation procedures, server monitoring and rebooting services, backup hard disk drive space, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Every Linux dedicated servers hosting package comes with our free–of–charge Web Hosting Control Panel, which sports a detailed knowledge base plus a collection of instructional video tutorials. Whenever you need assistance while working with the Web Hosting Control Panel, just press the Help or Videos buttons located in the upper right corner.