There are different ways in which you can touch base with the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you select is a trouble ticket system. It is the least complicated correspondence channel for a variety of reasons. In the event that no support team member is available at the moment and they’re all busy, a phone call may not be responded to, but a ticket will always hit home. Besides, you can copy ‘n’ paste large bits of info without having to worry about printing errors, and if a particular problem requires more time to be sorted out or a number of responses need to be exchanged, all the information will be in one and the same place, so each party can always see the comments added by the other one. The drawback of using tickets to touch base with your hosting company is that they are usually separate from the web hosting platform, which goes to say that if you have to provide info or to adhere to instructions, you will need to use at least two different interfaces and this number might rise in case you desire to manage a handful of domain names. Moreover, many web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for an answer.

Integrated Ticketing System in Cloud Website Hosting

Our Linux cloud website hosting packages include an integrated trouble ticket system, which is an indivisible part of our custom-developed Hepsia Control Panel. In contrast with other comparable tools, Hepsia will permit you to manage everything related to the hosting service itself in the same place – payments, web files, e-mails, tickets, etc., eliminating the need to sign in and out of different interfaces. In case you’ve got any pre-sales or technical questions or any problems, you can send a ticket with several clicks of the mouse without needing to leave your hosting Control Panel. During the process, you can pick a category and our system will offer you a number of informational articles, which will supply you with additional information and which may help you resolve any given issue before you actually post a ticket. We guarantee a response time of maximum 60 minutes, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it far more efficient to manage everything from one single location, so we have implemented a trouble ticket system into the in-house built Hepsia Control Panel, which comes with each semi-dedicated server plan. This will permit you to handle the correspondence with our help desk support staff along with your hard disk space, so you won’t need to memorize an additional log-in name for a separate admin console. You will be able to submit a new ticket or to check the status of an old one with less than a few clicks while you are browsing the content within your account. In addition, you can search through older tickets using a clever search functionality or check relevant knowledgebase articles, which provide solutions to commonly experienced predicaments. The inbuilt trouble ticket system is strictly monitored 24-7 with the maximum ticket response time being just 60 minutes, so there’ll always be somebody to help you.