Although this isn't the most importantaspect to distinguish a dependable cloud website hosting company from a bad one or a reseller from a real provider, the option to call and speak with a live person is an indicator that you are not dealing with a one-person company and that you will be able to get in touch with someone any time you need assistance. The phone support for web hosting services may range from standard to dedicated, so the issues which can be resolved through a phone call vary depending on the company. In most cases, these issues are more basic and include billing or 1st level tech issues because more complex matters usually require a support ticket where both you and the sysadmins can track the proceedings with a particular situation. Nevertheless, being able to call your supplier can save you lots of time and efforts for the multitude of small things which may eventually show up when you manage your website hosting account.

Phone Support in Cloud Website Hosting

All of our cloud website hosting plans feature phone support fourteen hours per day even on public holidays, therefore if you do not have an account yet, you can call us and learn more about our services or whether we will meet the system requirements for your websites. For your benefit, we have local phone lines in the United States of America, Great Britain and Australia, so you'll be able to call the number that is closer to you. In case you're an existing customer, we will help you in a timely manner with any general and billing issues as well as with various tech matters in order to save you time and efforts - we are aware of the fact that often it is more convenient to talk to a live person to get things done without delay. Of course, some matters simply cannot be managed on the telephone, so in such a case you have the option to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

We offer live phone support 14 hrs per day as a part of the support services for every single semi-dedicated server package that we supply. Since some issues are more difficult and time-consuming, you'll have to open a support ticket in case you come across such a problem, still for all of the general, billing or minor tech issues you can always call us and we'll help you right away so as to save you the time you'll have to spend on opening a support ticket. Even if you do not have an account yet, you'll be able to find out whether you can host your internet sites on our state-of-the-art cloud platform or you're able to receive any other general info on our semi-dedicated services. We now have local phone numbers in the USA, the UK and Australia plus a worldwide number, so you're able to call the one which is closer to your region.